Beyond Translation: Delivering Leadership Development to Diverse Frontline Managers

Are you struggling to keep up with your diverse and multilingual learners’ needs? Offering a one-size-fits-all solution may contribute to this issue and create barriers to learning transfer and application. What are you willing to reconsider in the design and delivery of your learning and development opportunities? Including the learners’ needs and preferences in your needs analysis can ensure your solution meets the mark and make an impact on the learners and the organization. 

In this case study session, find out how Baker Construction Enterprises (BCE) offered frontline-level leadership development in both English and Spanish. We will share the lessons learned when translating for a diverse group of Spanish speakers—many of which apply to diversity beyond language.  

You’ll examine some of your own learners’ needs and diverse differences, and, through interactive discussion, have the opportunity to share and compare them with others. You will leave with templates and checklists, including questions to help you determine if you should be offering bi- or multi-lingual training, sample learner personas for L&D, and questions to ask if you are designing a course with language considerations. The insight and tools gleaned from this BCE case study can help make your journey even more successful. You’ll leave inspired to further investigate how you could implement improved training for diverse learners at your organization! 

In this session, you will learn: 

• How to use analysis tools and data to determine learner needs and preferences 
• What questions to ask to determine if your L&D opportunities should be offered in another language 
• What questions to ask when designing learning with language considerations