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808 Developing Soft Skills in the Flow of Work

3:15 PM - 4:15 PM ET
Tuesday, November 8

Tracks: Practices

Room: Monterey 2/3

Nearly 100% of employers have said that soft skills are important. Many times, these skills are described as being even more important than hard skills. The challenge—nearly half of new employees fail within 18 months, with 89% of these failures citing lack of soft skills.

Soft skills can be learned. By embedding these in-demand skills into the flow of work and considering each of the 5 Moments of Need when designing onboarding and training programs, we’re able to help employees operationalize these skills and enhance actual on-the-job productivity.

In this session, you will learn:

  • How you can boost employees’ soft skill aptitude, hand-in-hand with productive work
  • How to apply each of the 5 Moments of Need to developing soft skills
  • Why embedding soft skills training in onboarding is essential to reducing churn

Chris King

Executive Director

5 Moments of Need Academy at APPLY Synergies

Chris King is a recent addition to APPLY Synergies, but a long-time practitioner of the 5 Moments of Need®. As the executive director of the 5 Moments of Need Academy, Chris is responsible for spreading the word about workflow learning and optimizing how organizations learn and perform. He leverages his credentials as a PMP, Certified ScrumMaster, 5 Moments of Need® Designer, and a LEGO® SERIOUS PLAY® certified facilitator to modernize the typical approach to learning.

Bob Mosher

CEO/Chief Learning Evangelist

APPLY Synergies & Co-Founder of the 5 Moments of Need Methodology

Bob Mosher, the chief learning evangelist at APPLY Synergies, has been an active and influential leader in the learning and training industry for over 30 years, and is renowned worldwide for his pioneering role in eLearning and new approaches to learning. Before co-founding APPLY Synergies consultancy with Conrad Gottfredson, Bob served as the chief learning evangelist for Ontuitive, director of learning strategy and evangelism for Microsoft, and executive director of education for Element K. He is an influential voice in the IT training industry, speaking at conferences and participating in industry associations. Bob was awarded the Guild Master Award in 2014 for his accomplishments and contributions to the eLearning community.