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307 Leading Quality Management for L&D

1:30 PM - 2:30 PM ET
Tuesday, December 5

L&D teams create products, so it’s beneficial to have standardized quality guidelines that designers and developers can follow. Guidelines and standards should exist for producing error-free experiences. While your team may have informal quality management processes, any weaknesses in the system can put the team’s credibility at risk.

Developing and implementing quality management processes starts with creating a clear mission and a list of supporting standards. This is a team effort that involves L&D, organizational leadership, stakeholders, and learners. It can be a daunting task, especially if the L&D team is not aligned.

In this session leaders will learn strategies for how to work with their teams to develop a quality management mission and develop standards to support it. You’ll walk away with a process for identifying what your organization needs and how your team can meet expectations while using evidence-based learning design principles. Then, you’ll learn strategies for identifying your current state as a team and how you’ll incorporate using the standards in your workflow. You’ll do all this by using a toolkit to help you navigate the process during our session and back on the job.

In this session you will learn:

  • Key concepts of the quality management process
  • How to develop and build consensus on quality management standards
  • How to use the Quality Management Toolkit to develop a mission and supporting standards back on the job

Hadiya Nuriddin

Chief Learning Strategist

Duets Learning

Hadiya Nuriddin has two decades of experience in learning strategy, instructional design, elearning development, and facilitation. She worked in corporate learning before choosing to found her firm, Duets Learning, where she’s worked with a wide array of companies on a variety of topics. She speaks at events and industry conferences and travels teaching courses for the Association for Talent Development (ATD). Hadiya holds an MEd in curriculum studies, an MA in writing, and the Certified Professional in Talent Development (CPTD) designation. She is the author of the book StoryTraining: Selecting and Shaping Stories That Connect, published by ATD.