504 Learning Together While Apart: Drive Excellence in Cohort-Based Programs
9:45 AM - 10:45 PM ET
Wednesday, December 6
In this world of remote work, how do you drive cohort engagement virtually? Authentic connections and collaboration opportunities are hallmarks of cohort learning. How do you foster these learning connections in a virtual program while scaling quickly?
In this session you will learn six best practices that have the biggest impact on the success of cohort learning for both learners and the delivery team. We will dig into the details of how ServiceNow leveraged the Intrepid learning platform to consolidate eight different tools and platforms, increase learner engagement, and decrease administrative overhead for the 12-week Certified Technical Architect (CTA) program.
You will leave this session with new ideas about combining the community benefits of cohort-based learning with automation and technology to deliver performance-based, scalable programs that learners love.
In this session you will learn:
- Practical ways to make customer education and certification programs more relevant and collaborative
- 6 best practices that have the biggest impact on the success of cohort learning in a virtual program
- Which technology functionality that can make the biggest impact on the success of cohort learning for both the learners and the delivery team
Heather Appell
Director of Curriculum
ServiceNow
Heather Appell is committed to creating a world where people eagerly look forward to engaging learning that quickly and efficiently meets their needs ” and the needs of their business. Heather’s 15+ years of experience and leadership in learning and performance spans industries including technology, banking, accounting, and aerospace. In addition to receiving awards from Boeing, Nordstrom, and EverTrust Bank, Heather was recognized by Training magazine as a “Top Young Trainer.”
Nicki Atkinson
Learning Program Manager
ServiceNow
Nicki Atkinson is passionate about successful learning experiences that drive organizational results and learner engagement. Her ideal learning experience is one where learners feel safe, supported, inspired, and empowered. Nicki’s learning and development career spans 18 years and has included instructional designer, eLearning developer, program delivery manager, and learning strategist. She partners with leadership across ServiceNow, where she is a learning program manager, to develop a comprehensive strategy to develop the motivation, knowledge, and competencies that ServiceNow customers, partners, and internal learners require to achieve business outcomes.