Master the Matrix: How Boston Scientific Executed a Skills-Based Feedback Process

Are you living in the Matrix? Do you really know where your learners are on their journey toward proficiency? How can you tell? How do you create a tangible system of tracking each learner’s progress toward their goal?

You need to enable your trainers with the tools to track, coach, and provide skills-based feedback in the flow of work. All while reporting progress to leadership. You will need to execute on performance coaching and make subjective feedback objective, measurable, and meaningful to provoke learner growth.

This session explores a case study detailing how our organization created and executed a skills-based feedback process enabling learners to understand and conquer their deficiencies effectively. We will discuss how and why our “Matrix” approach is crucial to successful learner outcomes. We will share how the clear, tangible feedback process enables both learners and trainers to focus on gaps and target prescriptive just-in-time solutions. We’ll discuss the results, lessons learned, and the efficiencies created in our move to the Matrix!

In this session you will learn how:

• To create a skills-based performance management and feedback tool
• A skills matrix enables learners and trainers to execute just-in-time, skills-based feedback
• We were able to apply skills-based feedback in the flow of work