1004 Navigating Transitions While Keeping Learning at the Forefront
9:15 AM - 10:15 AM ET
Thursday, December 7
Change is a constant for any 21st century organization, and learning leaders must support and shepherd their teams through seasons of change.
Multiple mergers within a span of three years, combining global teams, and the merging of two academies into a single hub for customer learning brought extreme change in a short span of time to Anthology’s Global Education Services org. Initially a tech change, the real challenge was hearts and minds, and a change management strategy that kept customer learning at the forefront and made it possible for leadership to move GES forward and build the Anthology Academy.
In this case study session, discover how Anthology’s learning leadership ushered Global Education Services through a period of growth and unprecedented change. We will share our journey of recognizing and responding to the needs of two discrete types of learners, set against a backdrop of internal change management. We’ll discuss how a strategic reorganization gave learning practitioners the tools to work to their fullest potential and empowered new leaders to own their parts of the Academy. We’ll highlight the value of collaboration, communication, and organization in change management, celebrating what worked—and sharing lessons learned about what didn’t. You’ll gain insight into how one organization strikes a balance between the technology and the people, while encouraging personal and professional development by keeping customer learning and success at the forefront
In this session you will learn:
- How formal and informal opportunities for L&D strengthen teams
- The importance of communication strategies that work for team members at all levels
- Pitfalls to avoid when combining different learning teams and training approaches
- Practical strategies to bring your teams into better alignment after company changes
Director of Academies
Katie Felton is the current director for the Anthology Academy at Anthology, Inc. Throughout her 10-year career in ed tech, she has worked in everything from implementation to professional services to customer training. Prior to joining the corporate world, Katie worked at Houghton College in New York, supporting non-traditional students returning to school to earn their bachelor’s degrees. Her interests and focus areas include adult education, customer training, change management, equity in the workplace, and leading and mentoring teams.
Director, Education Products
K.C. Williams had a 20-year career in higher education as professor, museum curator, and faculty chair, among other roles. She was the inaugural director of the Center for Innovative Teaching and Learning at NW Florida State College, later serving as campus lead for strategy and innovation. Since joining Anthology, K.C. has led teams of content creators, instructional designers, and strategists collaborating to build and maintain Anthology Academy. Adult learning, human performance technology, and supporting faculty and staff development are her areas of interest.