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1005 Leading a Culture of Feedback: Strategies for Improving Review Processes

9:15 AM - 10:15 AM ET
Thursday, December 7

How are your instructional design teams reacting to feedback during design reviews? Do you ever experience pushback from feedback you or stakeholders are giving? What strategies are you using to create an environment that feels safe for giving or receiving feedback?

Giving and receiving feedback during instructional design reviews is a common practice in design teams; however, due to the subjectivity of reviews, it’s not always an easy thing to do. This session provides insights from a recent study about formative evaluation design review processes and provides strategies you can use toward improving design reviews for your teams.

During a recent study, instructional designers and design managers shared the structures and tools they use during design reviews. The participants described a “culture of feedback” when the support of leadership is prevalent. I’ll share best practices and strategies from the interviews, including what you can do to create the same culture for sharing feedback.

This session will take you through a typical design review and include the strategies other designers are using to improve their processes, and you will be encouraged to share what you are doing.

In this session you will learn:

  • How to use your team meetings to create an environment where designers are comfortable sharing feedback with each other
  • How to model and coach designers through design review processes
  • How to utilize tools and structures during the review process to help reviewers stay in scope

Suzanne Smith

Manager of Learning Portfolio

SEIU 775 Benefits Group

Suzanne Smith has more than 10 years of instructional design and program management experiences in higher education and the healthcare industry. Suzanne is currently a manager of a team of training product coordinators who provide oversight of training portfolios within the healthcare sector. She is currently in her third year of doctoral studies at Old Dominion University in the instructional design and technology program. Her research focus falls within the space of creating effective instructional design and training practitioner experiences.